Returns & Exchange

RETURNS POLICY

If you change your mind about your purchase, excluding Sale & Promotional items, please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. We will offer you an exchange which will exclude postage costs.

Please allow up to 14 days for this to be processed from the day you return the products. 

Please also note that items must be returned with all barcode tags and labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.

Returns can only be carried out if you return your order to Customer Services at the below returns address. 

If you have any issues with returning your items please email support@mosaic.com.pk quoting your order number, name, items you wish to return and reason for return. 

RETURNS ADDRESS

You can drop an email at support@mosaic.com.pk, our representative would guide you address for your return.

RETURN DELIVERY CHARGES

Unfortunately, we do not offer free returns. When returning unwanted items, you will be liable for the cost of posting it back to us.

We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.

FAULTY OR INCORRECT ITEMS

All our items are inspected before dispatch, however, if you receive a faulty or incorrect item please contact us and send the item(s) back to us at the returns address in an unworn condition in its original packaging within 14 days of receipt.

All items are checked when returned and if we find that your item is faulty then we will refund you the full cost of your product including your original delivery charges. Please allow up to 14 days for your refund to be processed from the day you return the products. You will receive an email confirming the refund and the original order value with the refunded amount.

After you receive the refund confirmation email please allow for at least 5 working days for the money to be placed back into your account.

NOTIFICATION OF RECEIPT OF YOUR RETURN

Once your returned order has been processed by our warehouse team, we will contact you via phone or email to let you know. 

If you do not receive an email from us within 14 days, please contact Customer Service and we will look into this for you.